The Care Governance Unit at CareWest will present 4 workshops between September and December 2013 on the theme of communication.
Join colleagues from
across the region in hands-on training to learn new skills and polish up on old
ones. This training is for any staff who work in teams and support clients with
disabilities, particularly those clients who have difficulty communicating
their needs in conventional ways.
Our highly experienced practitioner* will engage you in a variety of interactive activities throughout the day so that you will not just take away new strategies and tools for improving your communication with you colleagues and your clients, but you will also have fun!
Our highly experienced practitioner* will engage you in a variety of interactive activities throughout the day so that you will not just take away new strategies and tools for improving your communication with you colleagues and your clients, but you will also have fun!
THE PROGRAM
1.
Communication in the Work Environment + Engaging
with Clients Part 1.
Tuesday 24 September 10 am-4 pm. Orange
Ex-Services Club, 241 Anson Street, Orange.
·
You will learn about the pressures which may
impact on the family of a person with a disability and how to build positive
relationships with family members.
·
You will also learn about how best use
organisational avenues to improve your communication with colleagues in the
workplace.
·
And how to proactively employ the three key
skills– attending, active listening and descriptive praise- to engage
positively with clients and to achieve client goals
2. Engaging
with Clients Part 2 + Enhancing Communication with non verbal clients.
Tuesday
22 October 10 am-4 pm. CareWest Skills Development & Training Centre 264
Peisley St Orange
·
This session will reinforce and extend the key
communication skills for interacting with clients which you learned in the
previous session. You will also learn how to enhance your communication with
people in your service who are non verbal.
3. Team
Dynamics, Conflict and Communication
Tuesday
19 November 10 am-4 pm. CareWest Skills Development & Training Centre 264
Peisley St Orange
·
You will learn about the stages through which
teams evolve and how good communication skills can positively influence the
development of a team. You will have the chance to practise these skills in the
workshop before applying them in your workplace
4. Successfully
Engage in Difficult Interactions
Tuesday
17 December 10 am-4 pm. CareWest Skills Development & Training Centre 264
Peisley St Orange
·
You will gain a basic understanding of the
psychological and neurological basis of behaviour and the importance of
fostering positive relationships with clients. You will develop your skills in
managing communication when a client is exhibiting escalating behaviours, and
learn of the importance of a team approach with debriefing and awareness of the
signs of burnout.
THE BOTTOM LINE
Cost per session is $184.50 per participant. Lunch, morning
and afternoon tea will be provided. A discount of 15% will be offered if there
are more than 5 participants from one service for a session. Alternatively a
discount of 15% will be offered if a participant attends all 4 sessions.
Payment is requested in
advance of the training session upon receipt of an invoice from CareWest.
THE TRAINER*
Heather Dunn holds a Bachelor Degree in Psychology and Masters in Communication
and Cultural Studies. She has worked extensively in the Community Services and
Disabilities sectors, training, coaching and mentoring staff in understandings
and application of tools and techniques to improve their communication and positive
support for clients.
Heather
is well known in the Western Region as a Behaviour Support Practitioner,
trainer and mentor on the People for People Project, and for her role in
facilitating workshops and conferences for the Australasian Society for
Intellectual Disability.
If you would like to participate in the
workshops, please copy and paste the below application form into a words document, fill in the application form and mail to:
Att: Heather Dunn, CareWest level 1, 235 Lords Place, Orange, NSW 2800. Alternatively you may scan and email your
application to : Heather.Dunn@cw.org.au
Please ensure that applications are received at
least one week in advance of the workshop
CONTACT NAME:.......................................... ORGANISATION:..............................................................
POSTAL ADDRESS: ...........................................................................................................................
EMAIL ADDRESS: ............................................................................................................................
NO. OF PEOPLE ATTENDING THE WORKSHOP/S AND NAMES:
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I/we wish to attend the
following session(s): please tick ( )
1.
Communication in the Work Environment + Engaging
with Clients Part 1....................... 0
2.
Engaging with Clients Part 2 + Enhancing Communication
with non verbal clients......... 0
3.
Team Dynamics, Conflict and Communication.................................................................. 0
4.
Successfully Engage in Difficult Interactions.................................................................... 0
Please list any special dietary
requirements...................................................................................
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